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How Can We Help Today?

Owned and operated by Zenith Saunas, our team is ready to answer your sauna and cold plunge questions.

We typically respond within 24 hours
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Email
support@zenithsaunas.com
Within 24 hours
Phone
+1 (214) 400-9609
Mon-Fri, 9 AM-5 PM EST
Live Chat
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Common Questions

Frequently Asked Questions

How long does shipping take?

Most orders ship within 1 to 3 business days. Transit time is typically 5 to 8 business days within the Continental U.S., excluding Alaska and Hawaii.

Is shipping really free?

Yes, we offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii. There is no order minimum required.

What is your return policy?

We want you to be completely happy with your sauna. If something is not right, please contact our team, and we will walk you through our return process.

Can I exchange my sauna for a different model?

We do our best to accommodate exchanges when possible. Reach out to our support team with your order details and we will work with you to find the right fit for your space.

What is the difference between infrared and traditional saunas?

Infrared saunas use light waves to warm your body directly at lower ambient temperatures, while traditional saunas heat the air around you for a classic high-heat experience. Our team can help you decide which style suits your preferences.

How much space do I need for a home sauna or cold plunge?

Space requirements vary by model. Each product page includes detailed dimensions. If you need help measuring your available area, our team is happy to assist with planning.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Infrared Sauna Questions
Traditional Sauna Questions
Cold Plunge Questions
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Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Prompt Responses

Our dedicated support team replies to every inquiry within one business day.

Secure Transactions

Your personal and payment information is protected with industry-standard encryption at every step.

Crafted for Quality

Every sauna and cold plunge is built with premium materials designed for long-term use in your home.

Free Continental Shipping

Most orders ship free within the Continental U.S. with no order minimum required.